Sure sure seems I'm not the only one who has been screwed by Kyriakos Melas and Black n White Roofing!!
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Check out these reviews:
Yelp Review:
- Bill B.
- Apex, NC
Stay away! This guy (Kyri) took a $22k check from my aunt, and never ordered materials, never did any work, and after 3 1/2 months is somehow suing her for 'breach of contract' ? He will likely end up in jail over this for contract fraud- STAY AWAY!!!
Google Reviews:
Brian Berg
4 years ago
Justin seemed like a nice guy but it was obvious, early on, that he was in over his head. Emails and phone calls were not returned. There was no coordination of services. The shutters were taken down to be replaced. The shutters were put back up before being painted. Once they were painted and replaced, then they came to replace the windows....no coordination of jobs. Justin was given the specific paint colors but the painters knew nothing about them. The caulking around the 2 Windows was so thick that you could see it from 15 feet away. Another painted had to come and fix that. The work has not been completed after 6 months yet Justin has sent the final invoice to our insurance company. Justin and BlacknWhite have been fired. I'll find another contractor to complete my work.
4 years ago
Justin seemed like a nice guy but it was obvious, early on, that he was in over his head. Emails and phone calls were not returned. There was no coordination of services. The shutters were taken down to be replaced. The shutters were put back up before being painted. Once they were painted and replaced, then they came to replace the windows....no coordination of jobs. Justin was given the specific paint colors but the painters knew nothing about them. The caulking around the 2 Windows was so thick that you could see it from 15 feet away. Another painted had to come and fix that. The work has not been completed after 6 months yet Justin has sent the final invoice to our insurance company. Justin and BlacknWhite have been fired. I'll find another contractor to complete my work.
BBB Complaint
Complaint Type: Problems with Product/Service
11/07/2018
Owner threatened to contact my chain of command in the military regarding our dispute, Company attempted to receive payment for a roof done incorrectly and had to redo, company claiming work was done that wasnt to receive payment. On 11/7/18 Owner threatened to contact my commanding officer in regards to our dispute when i told him i was tired of them trying to fuck me over. on 8/9/18 Owner was going to collect a payment for the roof, upon inspecting the roof myself i realized there were several softball sized holes in the decking that should have been replaced that they had just shingled over, had this not been caught more interior damage may have resulted, company claims to have replaced gutters and have added them to their final summary, gutters have not been replaced and remain damaged from first storm, company claims the damage is from a subsequent storm, however gutters match pictures from adjusters pictures and have not yet been replaced as company claims. Owner was highly unprofessional on phone,raising voice and after i ended the call repeatedly texting me and threatening to contact my commanding officer in the US Army. In no situation should it be okay for a business to threaten another persons job.
Initial Business Response From Black n White/* (1000, 5, 2018/11/09) */ On 6/13/18 Fountain experienced a catastrophic storm that caused millions in damage to homeowners in the Fountain/Colorado Springs areas. On 6/14/18 Our company signed a contract with the home owner to complete the work covered in their insurance summary which was a full roof replacement (this did NOT include any decking/plywood), Gutters, fascia, HVAC cap, window screens, house numbers and window replacements. On 6/22/18 the first full roof replacement happened with 12 sheets of plywood decking being used to replace boards that contained holes caused by the hail storm. On 6/25/18 we sent the order to our gutter contractor to replace 143LF of gutters and possible downspouts and requested the job be completed on 6/29/18. On 6/27 The window Screens and house numbers were replaced. On 7/05/18 we received an email from the gutter contractor stating the job had been completed on 6/30/18 and we received their invoice showing 130LF of gutter and 10LF of downspout had been replaced. We have attached pictures from the initial inspection that shows the old gutters. You can see there are old outdated fasteners on these gutters that will not be present on the new gutters. If the homeowner will submit new pictures of the same gutters and angles and they show the same fasteners, we will fire our gutter contractor and remove any and all charges associated with the gutter replacement. On 7/14/18 our owner attempted to reach out and collect the first payment of $11,062.40 which was the first portion due for the roof and subsequent trades. Customer responded that he was waiting on the mortgage company to release the funds and would be in touch to let us know when it was ok to collect. On 7/21/18 we attempted to reach out again and did not receive and answer. On 8/1/18 we made another attempt to reach out but did not receive and answer. 8/6/18 Second massive hail storm hit parts of Fountain and Colorado Springs. On 8/8/18 homeowner sent a text to owner that he was ready to meet and write the check. Homeowner went out to the property and met with the homeowner about his concern in regards to the deck. There were cracks in the deck (please see attached pictures.) However, these would not have caused any further interior damage. When our company replaces any roof, we roof to IBC or International Building Code regulations and use Ice & Water Shield along with Synthetic Underlayment that creates a water tight seal on top of the decking. Even if there were pieces of plywood that still had cracks or holes, by using ice & water and synthetic underlayment, there would not be any possible way water could leak through and cause interior damage. Even still, our owner decided to move forward with a full re-deck which meant tearing off brand new shingles and replacing the full roof for a second time at no additional cost to the home owner. As a company, we ate that cost since the home owner was adamant about getting a whole new deck under the roof. On 8/22/18 we completed the full re-deck and second roof replacement on the property. On 8/23/18 the homeowner sent a picture of an HVAC pipe on the roof that was missing a cap. He inquired about whether or not the exposed pipe needed a cap to which our owner replied that yes it did need a cap. On 8/24/18 our owner personally went out and replaced the cap on the roof, painted it and sent a follow up picture to the home owner to confirm the cap was completed. The homeowner confirmed everything looked good. On the same day (8/24/18) our owner attempted to collect the first check that was already 1 1/2 months over due. The home owner stated he no longer had the full amount that was due but would write a check for $4,000. On 8/30 First window was replaced. On 9/4/18 Owner met at the property to collect the check of 4,000 from the homeowner. On 9/11/18 the second window was replaced. On 9/18/18 it was brought to our attention that there was a mix up in the office that caused the fascia replacement to be missed which we openly admit was a simple oversight due to the amount of customers we were currently handling but were more than willing to expedite the correction. With the amount of damage caused by both of the storms, even expediting a work order is taking a couple weeks to get scheduled. On 10/03/18 homeowner stated he would be going with a different company to get the remaining work completed which included the fascia. On 11/05/18 We sent a partial final invoice for the work that had been completed that the insurance company had already signed off on (we are still waiting on a supplement to cover the decking for the second roof.) Homeowner disputed a few line items on the invoice and after reviewing it, our new finance representative did invoice for Fence work, a shed and garage door that were not completed by our company so we revised the invoice and apologized for the mistake. He is a new representative and is still learning the invoicing process. The homeowner responded that we did not do the gutters to which we replied that we had the work order and invoice showing they were completed back in June and could have been potentially damaged by the second storm but offered our owner to go out and inspect the gutters to determine if they had been replaced or not. On 11/06/18 our owner went to the property with the work order showing 143LF were supposed to be replaced and confirmed that the gutters had all been replaced, but not all the downspouts. After reviewing the insurance summary, we confirmed the insurance company did not warrant all downspouts to be replaced, only the damaged one which our gutter contractor's invoice shows was approximately 10LF feet. On 11/07/18 we sent an email to the homeowner showing what the owner found and at that time a phone call took place between the homeowner and our company owner. The homeowner used profanity and was extremely disrespectful to the owner making claims that we had been dishonest from the beginning. Our owner threatened to contact the homeowner's chain of command as a response to the homeowner stating he would not pay for services that were rendered. As a company we attempt to reach out to chain of command not only for military owners but in any job instead of pursuing a lean on the house to make it easier for the home owners to make payment arrangements if needed. We have made every attempt to appease the customer and were completely shocked by the response we received from the homeowner on 11/07. We have provided pictures of both the old gutters and the old decking. We do not feel it is safe to go out to the property to take pictures of the new gutters, but the homeowner can submit them to show that the fasteners and paint damage will be different. Even if the second storm caused damage on the new gutters, the metal will be different since the old gutters were galvanized and we installed aluminum. The paint and coloration on the inside will also be different. The charges for the work currently stand unless we can see that the new pictures taken show the old fasteners, material type and color proving the gutters have not been replaced. We regret that we could not resolve this matter with the homeowner but feel we have gone above and beyond what should have been done to keep our customer satisfied.
Initial Consumer Rebuttal /* (3000, 7, 2018/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Though some gutters were replaced, it is still unacceptable that they were not all replaced, in regards to the estimate, your employee, Tyler, was with the adjuster and myself when he did the estimate and the adjuster said that there was no good way of knowing how much linear feet of gutters would be needed, or how much decking, but to replace ALL the gutters and ANY decking that was damaged, the supplied photos of decking do not represent the extent of the damage, and upon consult of another contractor, it was deemed unacceptable and in need of replacement a second time. This demonstrates and lazy work ethic in this company that shows rather than replacing everything in need of replacement and submitting supplements they would prefer to do the minimum.
Final Consumer Response /* (3000, 10, 2018/11/12) */ ***Document Attached*** Do to the inclimate weather here and snow on the roof, i am unable to take adequate pictures of the gutters at the angles requested.
Final Business Response /* (4000, 12, 2018/11/13) */ As a General Contractor, we do not have authority to change what the insurance company stated they would cover in an insurance claim. Our representatives can give their professional opinions when they are on site during the inspection but if the adjusters do not take that into account, there is not much else we can do. We sent out the order according to the summary that the homeowner provided so there should not have been any surprise that it only covered gutters. Our offer to resolve this matter is this: we will go out and replace the rest of the downspouts at the property at no additional charge so long as the home owner accepts the invoicing as it stands plus the pending supplement if it gets approved. We will not invoice for any supplements that are not approved by the insurance company, however, those that are approved rightfully belong to our company and we want to ensure there will not be a misunderstanding in the future.
11/07/2018
Owner threatened to contact my chain of command in the military regarding our dispute, Company attempted to receive payment for a roof done incorrectly and had to redo, company claiming work was done that wasnt to receive payment. On 11/7/18 Owner threatened to contact my commanding officer in regards to our dispute when i told him i was tired of them trying to fuck me over. on 8/9/18 Owner was going to collect a payment for the roof, upon inspecting the roof myself i realized there were several softball sized holes in the decking that should have been replaced that they had just shingled over, had this not been caught more interior damage may have resulted, company claims to have replaced gutters and have added them to their final summary, gutters have not been replaced and remain damaged from first storm, company claims the damage is from a subsequent storm, however gutters match pictures from adjusters pictures and have not yet been replaced as company claims. Owner was highly unprofessional on phone,raising voice and after i ended the call repeatedly texting me and threatening to contact my commanding officer in the US Army. In no situation should it be okay for a business to threaten another persons job.
Initial Business Response From Black n White/* (1000, 5, 2018/11/09) */ On 6/13/18 Fountain experienced a catastrophic storm that caused millions in damage to homeowners in the Fountain/Colorado Springs areas. On 6/14/18 Our company signed a contract with the home owner to complete the work covered in their insurance summary which was a full roof replacement (this did NOT include any decking/plywood), Gutters, fascia, HVAC cap, window screens, house numbers and window replacements. On 6/22/18 the first full roof replacement happened with 12 sheets of plywood decking being used to replace boards that contained holes caused by the hail storm. On 6/25/18 we sent the order to our gutter contractor to replace 143LF of gutters and possible downspouts and requested the job be completed on 6/29/18. On 6/27 The window Screens and house numbers were replaced. On 7/05/18 we received an email from the gutter contractor stating the job had been completed on 6/30/18 and we received their invoice showing 130LF of gutter and 10LF of downspout had been replaced. We have attached pictures from the initial inspection that shows the old gutters. You can see there are old outdated fasteners on these gutters that will not be present on the new gutters. If the homeowner will submit new pictures of the same gutters and angles and they show the same fasteners, we will fire our gutter contractor and remove any and all charges associated with the gutter replacement. On 7/14/18 our owner attempted to reach out and collect the first payment of $11,062.40 which was the first portion due for the roof and subsequent trades. Customer responded that he was waiting on the mortgage company to release the funds and would be in touch to let us know when it was ok to collect. On 7/21/18 we attempted to reach out again and did not receive and answer. On 8/1/18 we made another attempt to reach out but did not receive and answer. 8/6/18 Second massive hail storm hit parts of Fountain and Colorado Springs. On 8/8/18 homeowner sent a text to owner that he was ready to meet and write the check. Homeowner went out to the property and met with the homeowner about his concern in regards to the deck. There were cracks in the deck (please see attached pictures.) However, these would not have caused any further interior damage. When our company replaces any roof, we roof to IBC or International Building Code regulations and use Ice & Water Shield along with Synthetic Underlayment that creates a water tight seal on top of the decking. Even if there were pieces of plywood that still had cracks or holes, by using ice & water and synthetic underlayment, there would not be any possible way water could leak through and cause interior damage. Even still, our owner decided to move forward with a full re-deck which meant tearing off brand new shingles and replacing the full roof for a second time at no additional cost to the home owner. As a company, we ate that cost since the home owner was adamant about getting a whole new deck under the roof. On 8/22/18 we completed the full re-deck and second roof replacement on the property. On 8/23/18 the homeowner sent a picture of an HVAC pipe on the roof that was missing a cap. He inquired about whether or not the exposed pipe needed a cap to which our owner replied that yes it did need a cap. On 8/24/18 our owner personally went out and replaced the cap on the roof, painted it and sent a follow up picture to the home owner to confirm the cap was completed. The homeowner confirmed everything looked good. On the same day (8/24/18) our owner attempted to collect the first check that was already 1 1/2 months over due. The home owner stated he no longer had the full amount that was due but would write a check for $4,000. On 8/30 First window was replaced. On 9/4/18 Owner met at the property to collect the check of 4,000 from the homeowner. On 9/11/18 the second window was replaced. On 9/18/18 it was brought to our attention that there was a mix up in the office that caused the fascia replacement to be missed which we openly admit was a simple oversight due to the amount of customers we were currently handling but were more than willing to expedite the correction. With the amount of damage caused by both of the storms, even expediting a work order is taking a couple weeks to get scheduled. On 10/03/18 homeowner stated he would be going with a different company to get the remaining work completed which included the fascia. On 11/05/18 We sent a partial final invoice for the work that had been completed that the insurance company had already signed off on (we are still waiting on a supplement to cover the decking for the second roof.) Homeowner disputed a few line items on the invoice and after reviewing it, our new finance representative did invoice for Fence work, a shed and garage door that were not completed by our company so we revised the invoice and apologized for the mistake. He is a new representative and is still learning the invoicing process. The homeowner responded that we did not do the gutters to which we replied that we had the work order and invoice showing they were completed back in June and could have been potentially damaged by the second storm but offered our owner to go out and inspect the gutters to determine if they had been replaced or not. On 11/06/18 our owner went to the property with the work order showing 143LF were supposed to be replaced and confirmed that the gutters had all been replaced, but not all the downspouts. After reviewing the insurance summary, we confirmed the insurance company did not warrant all downspouts to be replaced, only the damaged one which our gutter contractor's invoice shows was approximately 10LF feet. On 11/07/18 we sent an email to the homeowner showing what the owner found and at that time a phone call took place between the homeowner and our company owner. The homeowner used profanity and was extremely disrespectful to the owner making claims that we had been dishonest from the beginning. Our owner threatened to contact the homeowner's chain of command as a response to the homeowner stating he would not pay for services that were rendered. As a company we attempt to reach out to chain of command not only for military owners but in any job instead of pursuing a lean on the house to make it easier for the home owners to make payment arrangements if needed. We have made every attempt to appease the customer and were completely shocked by the response we received from the homeowner on 11/07. We have provided pictures of both the old gutters and the old decking. We do not feel it is safe to go out to the property to take pictures of the new gutters, but the homeowner can submit them to show that the fasteners and paint damage will be different. Even if the second storm caused damage on the new gutters, the metal will be different since the old gutters were galvanized and we installed aluminum. The paint and coloration on the inside will also be different. The charges for the work currently stand unless we can see that the new pictures taken show the old fasteners, material type and color proving the gutters have not been replaced. We regret that we could not resolve this matter with the homeowner but feel we have gone above and beyond what should have been done to keep our customer satisfied.
Initial Consumer Rebuttal /* (3000, 7, 2018/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Though some gutters were replaced, it is still unacceptable that they were not all replaced, in regards to the estimate, your employee, Tyler, was with the adjuster and myself when he did the estimate and the adjuster said that there was no good way of knowing how much linear feet of gutters would be needed, or how much decking, but to replace ALL the gutters and ANY decking that was damaged, the supplied photos of decking do not represent the extent of the damage, and upon consult of another contractor, it was deemed unacceptable and in need of replacement a second time. This demonstrates and lazy work ethic in this company that shows rather than replacing everything in need of replacement and submitting supplements they would prefer to do the minimum.
Final Consumer Response /* (3000, 10, 2018/11/12) */ ***Document Attached*** Do to the inclimate weather here and snow on the roof, i am unable to take adequate pictures of the gutters at the angles requested.
Final Business Response /* (4000, 12, 2018/11/13) */ As a General Contractor, we do not have authority to change what the insurance company stated they would cover in an insurance claim. Our representatives can give their professional opinions when they are on site during the inspection but if the adjusters do not take that into account, there is not much else we can do. We sent out the order according to the summary that the homeowner provided so there should not have been any surprise that it only covered gutters. Our offer to resolve this matter is this: we will go out and replace the rest of the downspouts at the property at no additional charge so long as the home owner accepts the invoicing as it stands plus the pending supplement if it gets approved. We will not invoice for any supplements that are not approved by the insurance company, however, those that are approved rightfully belong to our company and we want to ensure there will not be a misunderstanding in the future.